Terms Of Service
By becoming a customer of LogoNerds.com, you agree to be legally bound by these terms and conditions, including those terms and conditions incorporated by reference. LogoNerds.com reserves the right to modify these terms and conditions at any time by updating this page. You should visit this page periodically to review the Terms and Conditions, as they are binding to you.
Any reference made in these Terms and Conditions to products and services provided by LogoNerds.com shall include, but not be limited to, all text, images, photographs, designs, logos, graphics, Web sites, stationery designs (business cards, letterhead, and envelopes), brochure designs, marketing materials and advertising as well as any other products or services now or in the future offered by LogoNerds.com.
Satisfaction Guarantee:
We work according to the design specifications completed by you during the order process and through email. 100% satisfaction guarantee entitles you to 1 free redraw if you are not completely satisfied with your first set of logo concepts and must be requested within 72 hours of receiving your order. It is your responsibility to make sure that the email address provided can receive emails from Logonerds.com Free revisions entitles you to a maximum of 4 revisions for our professional web logo package and 6 revisions for our professional business logo and mascot design packages.
Initial Concepts & Revision requests shall be submitted via email to the provided email address. The number of revisions is determined by the design package purchased. You are encouraged to provide all necessary feedback within the allotted number of revisions, as LogoNerds.com is under no obligation to make revisions beyond the number allotted for the specific product or service purchased. Upon the email notification, you have 5 calendar days to review the initial designs or provide feedback for revisions. If you fail to review designs and submit feedback within this 5-day period, LogoNerds.com will assume that your project is complete and the project shall be deemed completed. Once a project is deemed completed, all logo design files are held for a period of no more then 10 days after which time LogoNerds will remove all completed files from its servers. LogoNerds is under no obligation to hold completed files in storage. If after 10 days customer requests files, LogoNerds is under no obligation to provide such files and there may be an additional charge to re-create the files after this 10 day period. LogoNerds.com reserves the right, in its sole discretion, to terminate all or a portion of the Service, at any time, with or without notice. In the event of such termination, LogoNerds.com will determine, in its sole discretion, whether you are entitled to any refund. Should you require additional revisions or services beyond the scope of the package purchased, you will be provided with a price list for such changes. LogoNerds.com will make such revisions upon additional payment. Once a concept has been approved and/or once finals have been requested and/or delivered, no further changes can be made/requested. If further revisions are requested after final files have been requested and/or delivered, there will be an additional fee of $17 to continue revising and to again reformat the final files.
Ownership/Copyright
Ownership of the final artwork becomes your property, once you approve the Final Design. LogoNerds.com only retains the right to display the artwork in our portfolio, reseller portfolios and advertising materials. Your ownership rights under these Terms and Conditions are limited to the Final Design only. All concepts, comprehensives, modification, or other preliminary materials, which are not selected by Customer or are not included into the final delivery, remain the full property of LogoNerds.com. LogoNerds.com is not responsible for assuring the originality of any work delivered, and that it is your full responsibility to research all artwork received before using it in any way. Furthermore, LogoNerds.com is not responsible for any legal difficulty of any kind incurred by using any service purchased from us.
Trademarks and Service Marks
LogoNerds.com shall have no obligation or duty to perform trademark, service mark or copyright searches or inquiries, or the like, in order to validate the propriety or legality of the Final Design. No trademarks or service marks in or to any Final Design are being conveyed under these Terms and Conditions. Ideas and Materials Provided by Customer Any idea or material, including but not limited to, images, photographs, graphics, composites, sketches, drawings, text and illustrations supplied by you for inclusion, incorporation and/or addition into the design are your property, and you warrant that you have taken the necessary steps to acquire the permission of the legal copyright and/or trademark holder for the use thereof. You agree to indemnify LogoNerds.com in the case that the supplied materials are found to be infringing on the copyright, trademark or intellectual property claims of the legal owner of this material
Logo Refund Policy
LogoNerds.com is committed to do our best to meet your expectation. You are entitled to a refund less an administration fee of $20 under the following conditions: You have requested the refund within 5 days of our sending the initial design concepts to you to review and have not given us instructions to redraw or to continue to work on revisions of the inital design concepts that have been sent to you.
Other Services Refund Policy
All other service orders are Final. We do not under any circumstance offer any refunds on other services provided by LogoNerds.com due to the excessive time that is spent by us designing & or developing these other services which include but are not limitted to web design, banner design, business card design, holiday themed logo design, stationary design, flyer design, brochure design and any other service listed under "other services" on our website. We provide our customers with every reasonable measure to ensure satisfaction, however, our refund policy is All Sales Are Final.
You agree to provide timely responses to any status notifications that LogoNerds.com sends you. You shall have 5 calendar days to respond to each response sent to you. If you have failed to respond after 5 calendar days, LogoNerds.com will assume that your project is complete and the project shall be deemed completed. At such time, LogoNerds.com will have no further obligation to you. LogoNerds.com reserves the right, in its sole discretion, not to guarantee your access to all or a portion of the Service, at any time, with or without notice and will determine, in its sole discretion, whether you are entitled to any refund. Should you receive a refund, you agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge and agree that you will have no right (express or implied) to use any design concept, artwork, content, or media developed on your behalf by LogoNerds.com, nor will you have any ownership interest in or to the same. To turn in your refund request, you may Request this refund by contacting your project manager.
Order Acceptance and Cancellation.LogoNerds.com retains the right in its sole discretion, to refuse and refund any projects or content that is explicitly adult in nature, or deemed inappropriate by LogoNerds.com. We shall have the right (but not the obligation) to pre-screen, refuse or remove any project and/or user provided content that violates these Terms and Conditions or is otherwise objectionable, including, without limitation, projects or content that is illegal, obscene, indecent, and defamatory; incites religious, racial or ethnic hatred; or violates the rights of others. We reserve the right after acceptance of your order to cancel, terminate, or otherwise cease work on your order for any reason and at any time without notice, whether or not your credit card has been charged or if payment has otherwise been received by us.
Electronic Communications. When you become a Customer of LogoNerds.com you consent to receive, via email or otherwise, status notifications, a newsletter, and carefully selected special offers and promotions for certain products and services that could be of value to you. We will communicate with you by emails and by posting information or notices via the LogoNerds.com Web site. You agree that all agreements, notices, disclosures and other communications that LogoNerds.com provides to you electronically satisfy any legal requirement that such communications be in writing.
Indemnification You agree to indemnify and hold LogoNerds.com harmless against any and all claims, demands, regulatory proceedings, and all damages, costs (including, without limitation, settlement costs), and expenses of any kind whatsoever (including, without limitation, reasonable attorneys fees) directly or indirectly arising from or relating to our agreement or LogoNerds.com provision of products or services to you including, but not limited to, (i) you use or misuse of any product or service supplied by us or third parties through us approved by you or any materials or information supplied by you; (ii) any products, services or activities undertaken by LogoNerds.com on your behalf; or (iii) your sale of its products and services or other operation of its business. Legal Disputes You hereby agree and consent to venue in Toronto, Ontario, Canada in the event of any legal action regarding these Terms and Conditions or of any copyright enforcement issues.
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